Frequently Asked Questions

MOBE (pronounced “mo-bee”) helps people discover new ways to live healthier. The program is fueled by health experts who take the time to get to know you. You’ll get one-to-one support to manage your physical health, mental well-being, and medications. You’ll also have access to the MOBE app, which provides guidance for more than 36 chronic conditions and health concerns.

MOBE offers a personalized way to improve your health. You’ll be matched with a MOBE Guide and a licensed MOBE Pharmacist to talk about your health conditions and daily habits. They’ll help you uncover how your food, movement, sleep, mood, and meds affect each other. Together, you’ll create a custom action plan to reach your goals. Between calls, you can also chat with your Guide or Pharmacist in the MOBE app. With this tech tool, you can manage 36 chronic conditions and health concerns, follow bite-sized tasks to reach your goals, get medication reminders, log your symptoms, and more. 

MOBE helps you stick to healthy habits and manage your medications. This can help with many physical and mental health conditions. MOBE Guides and Pharmacists offer expert support for alcohol use, heart health, caregiving, cholesterol, chronic pain, diabetes, digestion, emotional health, money worries, high blood pressure, nutrition, muscle and bone health, physical activity, sleep, stress, quitting tobacco, and more.

You get unlimited access to your MOBE Guide and Pharmacist. They’ll work together to suggest lifestyle changes and offer medication guidance. The number of appointments and amount of support you get is based on your unique needs.

Guides will help you set goals and create action steps to reach them. For example, if you want to lose ten pounds in three months, an action step might be to walk three times a week.

Pharmacists help you safely use prescriptions, over-the-counter drugs, and supplements. They can also share suggestions with you and your providers.

Your action plans are always designed to be safe and achievable. They’re saved in your online account so you can track your progress.

The MOBE app gives you extra support. With it, you can complete small, daily tasks to make progress at your own pace. You can sync your meds, track symptoms, get meds reminders, and chat with your Guide and Pharmacist.

MOBE adapts to meet your needs. The length of the program is based on your health concerns, conditions, and interests.

On average, people talk to their MOBE Guide by phone for 30 minutes every one to two weeks for five to seven months. But you and your Guide decide how often you talk, and it can change as you make progress. 

When you work with a MOBE Pharmacist, your first meeting is 45 minutes. How often you meet after that depends on your medication needs. 

You can also chat with your Guide or Pharmacist in the MOBE app between calls.

MOBE works with health plans and employers. We find people who can benefit from health support to build healthy habits.

Check here to find out if you’re eligible for MOBE. If you are, you’ll get info on how to get started.

Some family members may be eligible for MOBE through their health plan or employer. They can check here to find out if they’re eligible. If they are, they’ll get info on how to get started.

Download the MOBE app or call 844.841.9725.

Visit the Apple App Store or Google Play Store on your device to access the app. Just like MOBE, it’s available at no cost to you.  

Take the opportunity to get to know your MOBE Care Team. You’ll have a phone call to share your health history, concerns, and goals. Learn more about what to expect when you meet your MOBE Guide and MOBE Pharmacist. 

You can keep getting support from MOBE as long as you’re eligible through your health plan or employer.

MOBE Guides are professionals who help you create healthy habits and make lasting changes. They look at five main areas:

• Nutrition: Improve your eating habits with custom guidance, meal plans, and more.
• Movement: Get tips to increase your activity, flexibility, endurance, and strength.
• Sleep: Receive personalized support to sleep deeper and wake up refreshed.
• Emotional Health: Learn how to boost your mood and adjust your mindset.
• Stress Management: Explore ways to cope with chaos and stress less.

You can talk with your MOBE Guide on scheduled phone calls that last 30 minutes. Calls with your MOBE Pharmacist last 45–60 minutes. You can also chat with them in the MOBE app anytime.

MOBE Guides have at least a bachelor’s degree and more than five years of clinical experience in health care fields. These include mental health, nursing, nutrition, chiropractic care, and exercise science. They have ongoing training to give you reliable, up-to-date guidance.

All MOBE staff are full-time employees who undergo training to understand a wide variety of cultures and backgrounds.

MOBE Pharmacists are licensed Doctors of Pharmacy with training in medication management. They all have certificates in pain management and adult weight management. 

Pharmacists stay current on the latest medical science and complete ongoing education to support you.

All MOBE staff are full-time employees who undergo training to understand and be aware of a wide variety of cultures and backgrounds.

The time you spend depends on what you want to achieve. MOBE supports you based on where you are in your health journey.

On average, people talk to their MOBE Guide for 30 minutes every one to two weeks for five to seven months. But you and your Guide decide how often you talk. You can also chat in the MOBE app between calls.

A call with your MOBE Pharmacist will last about 45 minutes. Follow-up meetings are scheduled as needed. You can chat in the app between calls or schedule time to talk again.

We encourage you to use the app every day to work on your goals.

If you’re eligible, MOBE is available at no cost to you.

You get access to one program that helps many conditions. You’ll find support for sleep, nutrition, activity, mental well-being, and medications. Your experience is designed for you. As your health changes, the program changes to support you. The program focuses on your whole health with one-to-one guidance.

You’ll get daily and weekly educational steps in small, easy-to-do formats. This helps you build healthy habits over time in a fun way.

No. MOBE Pharmacists do not diagnose health problems or prescribe medication. They’ll review your medications and collaborate with your providers if you like. 

With your permission, MOBE Guides and Pharmacists are happy to partner with your providers. They can share suggestions and insights to help you build a personalized action plan. What you learn with MOBE might even help you have better visits with your provider. 

We have a team ready to help you. Call Participant Services at 844-841-9725 or email info@MOBEforlife.com. They’re available from 7 a.m. to 8 p.m. CT, Monday through Friday.

MOBE Guides and Pharmacists use proven methods to help you learn about health, improve your diet, get more exercise, sleep better, and manage stress. The program uses clinical methods that are proven to help you make healthy habits that last.

You’ll get ongoing support through follow-up calls and chats. They’ll vary in length and will focus on your changing needs.

MOBE has staff who speak both English and Spanish. We also use a translation service for 170 other languages.

You’ll get the best results when you work with your MOBE Care Team and use the MOBE app. But you can choose to use the app alone. With it, you can follow a personalized plan to manage more than 36 chronic conditions and health concerns, sync your meds, and track your symptoms. You can also use the app to schedule a phone call with your MOBE Guide or Pharmacist.

Get in touch with our team outside of 9-to-5. 

Call MOBE at 844-841-9725 
Monday–Friday, 7am–8pm CT

Your conversations and information are private. Your MOBE Guide doesn’t see your health information unless you choose to share it. Nothing you tell your Guide is sent to your insurance plan, medical team, or employer. Your records are private, and we follow HIPAA rules to protect your health information.

If you talk with a MOBE Pharmacist, they can send suggestions to your doctor if you agree. We take the security of your personal information very seriously. Read the full MOBE privacy policy.

Nothing! The MOBE app is free to use as long as you’re eligible for MOBE.

Some features can be used on a computer or in a web browser. Download the app on your phone or tablet to get the full experience.